Implementation & Training

Get Implemented with the Avista A-Team!

We help our new customers become acquainted with (and eventually masters of) their new system with a combination of phone calls, in-person training and written materials. Our System Implementation Guide, sent to you prior to implementation, helps guide you through the process. We begin with a “Kickoff” conference call, which covers of all the essentials of the implementation system, followed by a comprehensive training class at our headquarters in Charleston, South Carolina. The training class, led by several of our veteran business analysts (we call them our “A-Team”), lets you experience a hands-on overview of your new system with click by click instructions for each task. Training is followed by weekly checkpoint calls, which gives us a chance to discuss different system functions at length. Six to eight weeks after our training class, a team of Avista business analysts will travel to your offices to lead an in-depth workshop.

Throughout your system’s implementation, you will complete your initial system configuration; set up your Administrative site with loan product analysis, eligibility rules and pricing adjustment configuration and validation; conduct pre-launch testing; explore configuration options specific to your company’s needs, and finally, have your company go “live” with the system. We’ll convert the data from your previous platform to your new one and help you with your configuration plans or projects; we’ll also show you how to teach the system to your own staff.

As your new system becomes implemented, we make sure that every detail plays a role in allowing your business to function at its full potential. We offer customized integration design, development, testing, implementation and maintenance. We even assist with a re-design of your business processes to ensure you benefit fully from your new platforms.